Shipping policy
Turnaround
Most in-stock wholesale orders are typically processed and shipped within 1–3 business days, Monday through Friday.
Orders placed on weekends or holidays will begin processing on the next business day.
During high-volume periods, trade show seasons, holidays, or for unusually large orders, additional processing time may be required.
Shipping Carriers
We currently ship orders using:
- USPS
- UPS
The carrier used for your order may vary depending on the destination, package size, weight, and selected shipping method.
Order Tracking
When tracking information is available, it will be added to your order once the shipment has been processed.
Please allow time for tracking information to update after the carrier receives the package.
Shipping Rates
Shipping charges are calculated based on factors including the weight and size of your order, shipping destination, and available carrier rates.
The applicable shipping cost will be displayed during checkout before your order is submitted, allowing you to review the total shipping charge before completing your purchase.
Back Orders
If an item in your order becomes back ordered, available merchandise may be shipped separately.
When the back-ordered merchandise becomes available, the remaining portion of the order may be shipped separately.
Additional shipping charges may apply to split or back-order shipments. If applicable, our team will contact you with additional information before the remaining merchandise is shipped.
Shipping Delays
Once an order has been transferred to the shipping carrier, delivery times are outside of our direct control.
Carrier delays, weather conditions, holidays, high-volume periods, incorrect shipping information, or other circumstances may affect delivery times.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if a shipping address needs to be corrected. Once an order has entered fulfillment or has shipped, we may not be able to make changes.
Lost or Damaged Shipments
If your shipment arrives damaged, is missing merchandise, or appears to have been lost in transit, please contact our wholesale team as soon as possible with your order number and any relevant photos or documentation.
We will review the issue and assist with the next steps based on the circumstances of the shipment.