Frequently Asked Questions
Whether you're opening a new boutique or have been shopping with us for years, we're here to make the wholesale ordering process as simple as possible. Below you'll find answers to our most frequently asked questions about creating an account, placing orders, shipping, and more.
If you don't find the information you're looking for, our Wholesale Support team is always happy to assist.
Wholesale Accounts
How do I become a wholesale customer?
Opening a wholesale account is quick and easy. Simply click Create an Account and complete the registration form with your business and contact information. Once your application has been submitted, our team will carefully review the information provided to verify your business before approving your account.
After your account has been approved, you'll receive a confirmation email letting you know your account is active. Once signed in, you'll have full access to wholesale pricing, online ordering, product availability, and our latest collections.
Why do I have to wait for approval?
To maintain the integrity of our wholesale program, every new account is reviewed before access is granted. This helps ensure that wholesale pricing is available exclusively to qualified retailers and business customers.
During the review process, we may verify your business information and contact you if additional details are needed.
How long does the approval process take?
Most wholesale applications are reviewed within 2-4 business days. During busy periods, reviews may take slightly longer.
You'll receive an email notification as soon as your account has been approved, allowing you to sign in and begin shopping immediately.
Why can't I see wholesale pricing?
Wholesale pricing is only visible to approved retailers who are signed into their accounts.
If you've recently created an account, your application may still be pending review. Once approved, simply sign in and wholesale pricing will automatically become visible throughout the website.
I already have an approved account. How do I sign in?
If your account has already been approved, simply click Sign In at the top of the website and enter the email address and password you used when registering.
If you're having trouble accessing your account, please contact our Wholesale Support team and we'll be happy to assist.
Orders
Is there a minimum order requirement?
Minimum order requirements may vary depending on the products being purchased. If you have questions regarding opening orders, reorder minimums, or pack requirements, please contact our Wholesale Support team before placing your order.
We'll be happy to provide the most up-to-date information for your account.
How do I place a wholesale order?
Once your wholesale account has been approved, sign in to your account on our wholesale website, my.forhernyc.com, to browse our collections, view wholesale pricing, and place orders online.
Please note that our retail website (forhernyc.com) and our wholesale website (my.forhernyc.com) are two separate platforms.
- forhernyc.com is intended for retail customers shopping at retail prices.
- my.forhernyc.com is exclusively for approved wholesale retailers and provides access to wholesale pricing, bulk ordering, and your wholesale account.
Wholesale pricing and ordering are only available through my.forhernyc.com after your wholesale account has been reviewed and approved.
After your order has been placed, you'll receive an order confirmation by email. Once your order ships, a second email containing your tracking information will be sent automatically.
Can I make changes to my order after it's been placed?
Because wholesale orders are processed quickly, we recommend contacting us immediately if you need to make changes.
While we'll always do our best to accommodate modifications or cancellations, we cannot guarantee changes once an order has entered processing or has been prepared for shipment.
How will I know my order was received?
Immediately after placing your order, you'll receive an email confirmation summarizing your purchase.
Once your order has shipped, a second email containing your tracking information will automatically be sent to the email address associated with your account.
Can I check the status of my order?
Yes. You can sign in to your wholesale account at any time to view your recent orders and order history. You'll also receive email updates throughout the fulfillment process, including shipment confirmation and tracking information once your order has been dispatched.
Products
How often do you release new styles?
Our collections are updated regularly with new arrivals throughout the season to keep your inventory fresh and on trend.
We encourage retailers to check back frequently, as many of our newest styles are released in limited quantities and popular items may sell out quickly.
Will sold-out items be restocked?
Some styles may be restocked depending on customer demand and production availability, while others may be discontinued once they sell out.
If you're interested in a specific style that is currently unavailable, please contact us and we'll gladly let you know whether a restock is expected.
Are the colors shown online accurate?
We make every effort to display product colors as accurately as possible through professional photography.
However, because every computer monitor, tablet, and mobile device displays color differently, slight variations may occur between the images shown online and the actual product.
Shipping
How quickly are orders processed?
Most wholesale orders are processed within 3-5 business days after payment has been received.
Please note that processing times may be extended during major product launches, trade shows, holidays, or periods of unusually high order volume.
Which shipping carriers do you use?
We ship using trusted national carriers including UPS, FedEx, and USPS. The carrier used for your shipment may vary depending on your location, package size, and selected shipping method.
Will I receive tracking information?
Yes. Once your order leaves our warehouse, you'll automatically receive an email containing your tracking number so you can monitor your shipment from dispatch through delivery.
Do you ship internationally?
While Wholesale shipping is currently available within the United States. For international orders, please contact us. International shipping may be available for select destinations.
Returns & Exchanges
What is your return policy?
Due to the nature of wholesale purchasing, all wholesale orders are final sale. We do not accept returns or exchanges for reasons such as ordering the wrong items, changes in preference, sizing, color selection, or unsold merchandise.
We encourage retailers to carefully review their order before completing checkout. If you have any questions about a product before placing your order, our Wholesale Support team is happy to assist.
The only exception is if merchandise arrives damaged, defective, or incorrect. In these cases, you must notify us within 5 business days of receiving your order so we can review the issue and determine the appropriate resolution.
What if I receive damaged, defective, or incorrect merchandise?
We take great care in preparing every order. If your shipment arrives with damaged, defective, or incorrect merchandise, please contact our Wholesale Support team within 3 business days of delivery.
To help us resolve the issue promptly, please include:
- Your order number
- Clear photographs of the damaged or incorrect item(s)
- A brief description of the issue
Claims submitted after the 3-business-day reporting period may not be eligible for review. Once your claim has been evaluated and approved, we'll work with you to provide an appropriate resolution.
Do you offer returns or exchanges?
We do not offer returns or exchanges on wholesale orders.
Returns or exchanges will only be considered if merchandise was received damaged, defective, or shipped incorrectly, and our team is notified within 3 business days of delivery. Once the issue has been reviewed and approved, we'll determine the appropriate resolution.
Payments
What payment methods do you accept?
We accept all major credit cards along with any additional payment methods displayed during checkout.
All transactions are securely processed to help ensure your payment information remains protected.
When will my payment be charged?
Payment is processed securely at the time your order is placed. Once payment has been successfully authorized, your order will move into our fulfillment process.
Still Have Questions?
Contact Us
If you need additional assistance, our Wholesale Support team is here to help. Whether you have questions about products, orders, shipping, or your wholesale account, we're committed to providing prompt and personalized service.
Email: info@forhernyc.com
Call Us: 212-290-0090
Business Hours: Monday–Friday | 9:00 AM–5:30 PM EST