Refund policy

Refund & Return Policy

At For Her NYC and Tally Taylor, we are committed to providing high-quality merchandise and excellent service to our wholesale partners. Please review our policy carefully before placing your order.

By placing an order through my.forhernyc.com, you acknowledge and agree to the terms outlined below.

All Wholesale Sales Are Final

All merchandise purchased through my.forhernyc.com is sold on a wholesale basis to approved retailers.

All wholesale orders are final. We do not accept returns, exchanges, or issue refunds for merchandise that has been ordered correctly and delivered in good condition.

This includes, but is not limited to:

  • Change of mind
  • Ordering the incorrect style, color, size, or quantity
  • Merchandise that does not sell
  • Customer preference
  • Seasonal or overstock inventory
  • Incorrect purchasing decisions

Please review your order carefully before completing checkout, as orders cannot be returned for any of the reasons listed above.

Damaged, Defective, or Incorrect Merchandise

The only exception to our final sale policy is if merchandise is received damaged, defective, or incorrect.

If you believe there is an issue with your shipment, you must notify us within 3 business days of receiving your order.

To submit a claim, please email our Wholesale Support team with:

  • Your order number
  • A description of the issue
  • Clear photographs of the affected merchandise
  • Photos of the shipping carton if damage occurred during transit

Claims received more than 3 business days after delivery cannot be accepted.

After reviewing your claim, we will determine the appropriate resolution, which may include a replacement, store credit, or refund at our sole discretion.

Order Changes & Cancellations

Orders are processed quickly to ensure prompt shipment.

If you need to modify or cancel an order, please contact us immediately after placing it.

While we will make every effort to accommodate your request, changes or cancellations cannot be guaranteed once an order has entered processing or has been prepared for shipment.

Shipping Errors

If you receive merchandise that differs from what was ordered, please notify us within 3 business days of delivery.

After verifying the issue, we'll work with you to promptly resolve any shipping errors.

Refunds

Refunds are not issued for returned merchandise because wholesale orders are final sale.

Refunds will only be considered when:

  • Merchandise was received damaged or defective.
  • Incorrect merchandise was shipped.
  • Your claim is reported within 3 business days of delivery.
  • The claim has been reviewed and approved by our team.

Approved refunds will be issued to the original method of payment.

Contact Wholesale Support

If you have any questions regarding this policy or need assistance with a damaged or incorrect shipment, please contact our Wholesale Support team.

Phone: (212) 290-0090

Business Hours: Monday–Friday | 9:00 AM–5:30 PM EST