Refund And Return Policy

At For Her NYC and Tally Taylor, we are committed to providing high-quality merchandise and dependable service to our wholesale partners.

By placing an order through my.forhernyc.com, you acknowledge and agree to the terms outlined below.

All Wholesale Sales Are Final

All merchandise purchased through my.forhernyc.com is sold on a wholesale basis to approved retailers.

All wholesale orders are final sale. We do not accept returns, exchanges, or issue refunds for merchandise that was ordered correctly and delivered in good condition.

This includes, but is not limited to:

  • Change of mind
  • Ordering the incorrect style, color, size, or quantity
  • Merchandise that does not sell
  • Customer preference
  • Seasonal or excess inventory
  • Incorrect purchasing decisions

Please review your order carefully before completing checkout.

Damaged, Defective, or Incorrect Merchandise

The only exception to our final-sale policy applies when merchandise is received damaged, defective, or incorrect.

Any issue must be reported to our Wholesale Support team within 3 business days of delivery.

To submit a claim, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the affected merchandise
  • Photographs of the shipping carton and packaging when damage may have occurred during transit

Claims submitted more than 3 business days after delivery may not be accepted.

After reviewing the claim, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement, store credit, or refund at our discretion.

Order Changes & Cancellations

Wholesale orders are processed promptly in order to prepare merchandise for shipment.

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate requests; however, changes or cancellations cannot be guaranteed once an order has entered processing, fulfillment, or shipment preparation.

Shipping Errors

If you receive a style, color, size, quantity, or other merchandise that differs from what was ordered, please notify our Wholesale Support team within 3 business days of delivery.

Once the discrepancy has been verified, we will work with you to determine the appropriate resolution.

Refunds

Because wholesale orders are final sale, refunds are not available for correctly ordered merchandise delivered in good condition.

A refund may be considered only when:

  • Merchandise is received damaged or defective
  • Incorrect merchandise was shipped
  • The issue was reported within 3 business days of delivery
  • The claim was reviewed and approved by our team

When a refund is approved, it will generally be issued to the original method of payment.

Unauthorized Returns

Merchandise should not be returned without prior authorization from our Wholesale Support team.

Packages returned without authorization may be refused and may not be eligible for refund, credit, or replacement.

Contact Wholesale Support

If you have questions regarding this policy or need assistance with damaged, defective, or incorrect merchandise, please contact our Wholesale Support team.

Phone: (212) 290-0090
Business Hours: Monday–Friday, 9:00 AM–5:30 PM ET